Seeks to find methods of delivering service to a valued component of society, the elderly. Utilizes a large scale, participatory research design to include employees in designing and implementing a new service system in the face of downtrending human and capital resources.
Wing, L.S. (1997), "Hennepin County coordinated home services for the elderly: A strategic opportunity for implementation of societal values: a case study", Empowerment in Organizations, Vol. 5 No. 4, pp. 176-184. https://doi.org/10.1108/14634449710190269
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