Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112800. When citing the article, please cite: Sarah Cook, Steve Macaulay, (1996), “Empowered customer service”, Training for Quality, Vol. 4 Iss: 1, pp. 7 - 11.

Citation

(1997), "Erratum", Empowerment in Organizations, Vol. 5 No. 1, pp. 54-60. https://doi.org/10.1108/14634449710168804