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Using information and innovation to reduce costs and enable better solutions

Simon Roberts (Partner IBM Business Consulting Services, 76 Upper Ground, London SE1 9PZ, UK; Tel: +44 207 021 9524; e‐mail:
Ian Daker (Old Street, London EC1V9 9HQ, UK; Tel: +44 207 250 2888; e‐mail:

Journal of Corporate Real Estate

ISSN: 1463-001X

Article publication date: 1 July 2004



This paper outlines how the UK Royal Mail Group Property Holdings selected the relevant SAP modules (Real Estate, Project Systems, Material Management, Plant Maintenance) to provide their management information system (MIS) requirements. It discusses the business case, how the project was managed, the benefits to date (18 months after implementation) and the key lessons learnt. Hopefully the paper will allow the reader to understand the context for the project and how the selection decision was reached, the general approach to the benefits case (quantified and unquantified), the key aspects of the implementation, governance, project team, training and key lessons learnt. While every property organisation is different and the challenges are unique, a number of the issues are likely to be the same even if the solutions are different.



Roberts, S. and Daker, I. (2004), "Using information and innovation to reduce costs and enable better solutions", Journal of Corporate Real Estate, Vol. 6 No. 3, pp. 227-236.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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