User participation and the role of information and communication technology

Geert Dewulf (Faculty of Technology and Development, University of Twente, PO Box 217, 7500 AE Enschede, The Netherlands; Tel: +31 53 489 4254; Fax: +31 53 489 2511; e‐mail:
Juriaan van Meel (Delft University of Technology, Department of Real Estate & Project Management, PO Box 5043, 2600 GA Delft, The Netherlands; Tel: +31 15 278 6846; Fax: +31 15 278 3171; e‐mail:

Journal of Corporate Real Estate

ISSN: 1463-001X

Publication date: 1 July 2002


Office workers are hardly ever involved in the design of their buildings. Buildings, therefore, do not match the needs of the users. Today, more and more designers and managers are involving users in the design process. This paper describes different approaches to user involvement and the way ICT can be useful for each level of involvement. ICT can be used as a tool to inform users, to facilitate the participation of users and to create commitment. The paper ends with a discussion on when and how user participation and ICT should be used.



Dewulf, G. and van Meel, J. (2002), "User participation and the role of information and communication technology", Journal of Corporate Real Estate, Vol. 4 No. 3, pp. 237-247.

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Copyright © 2002, MCB UP Limited

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