Software companies boast the latest in interactive technology to solve all the CRE director’s problems, but this is rarely the whole answer, part of the answer or even the answer at all. This paper explores and categorises the generic attributes of software systems and the many factors it is necessary to consider in their purchase and implementation. How systems can deal with performance measurement, management of the many tasks that need to be undertaken, togather with the complexities of project management, financial management and keeping track of outsourced activities are all important. Mere replication of existing management procedures does not generally provide the best benefits. Guidance is put forward which might assist in assessing the wider aspects of how information and knowledge are used. By reference to case study it is shown how such an approach can lead to a better, more practical end solution as well as avoiding many of the pitfalls of implementation. It is at that final hurdle of implementation that a high number of systems fail.
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