Job satisfaction survey among employees in small businesses

Grace Davis (Assistant Professor in the Psychology Department at Marshall University, Huntington, West Virginia, USA)

Journal of Small Business and Enterprise Development

ISSN: 1462-6004

Publication date: 1 December 2004


This study applied Job Descriptive Index (JDI) to measure job attitudes among approximately 80 employees of four different small businesses. Through a standardized procedure, each employee filled out the survey form, responded to a structured interview, and then completed the survey form again. Employees showed significant difference in job satisfaction before and after the structured interview. Medians from four dimensions – work, supervision, promotion, and co‐worker – were found to besimilar to norms but the medians of pay were much lower than the norm. Nevertheless, pay did not represent the lowest correlation with job satisfaction. Satisfaction at supervision did. Also employees reported work to have the highest correlation with job satisfaction. Demographic factors, such as age, work status, gender, and seniority did not show significant impact over job satisfaction.



Davis, G. (2004), "Job satisfaction survey among employees in small businesses", Journal of Small Business and Enterprise Development, Vol. 11 No. 4, pp. 495-503.

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Copyright © 2004, Emerald Group Publishing Limited

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