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From temporary support to systematic resource development: expert services from an SME perspective

Leila Hurmerinta‐Peltomäki (Turku School of Economics and Business Administration, Turku, Finland)
Niina Nummela (Turku School of Economics and Business Administration, Turku, Finland)

Journal of Small Business and Enterprise Development

ISSN: 1462-6004

Article publication date: 1 June 2004

Abstract

Competition in expert services has forced the service providers to consider a more customer‐oriented strategy. Unfortunately, for many of them customers are a faceless “mass”. In order to facilitate a restructuring of the business, SME managers were asked about their needs for such services. The empirical analysis is based on the responses of 400 Finnish SMEs from various industries. The results indicate that the relationship between a firm's life cycle and the need for expert services should not be overlooked.

Keywords

Citation

Hurmerinta‐Peltomäki, L. and Nummela, N. (2004), "From temporary support to systematic resource development: expert services from an SME perspective", Journal of Small Business and Enterprise Development, Vol. 11 No. 2, pp. 233-243. https://doi.org/10.1108/14626000410537173

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited