Factors affecting adoption of electronic commerce technologies by SMEs: an Australian study

Robyn Lawson (Lecturer in the School of Computing and Information Technology at the University of Western Sydney, Penrith South DC, Australia and is a member of the Advanced Enterprise Information Management Systems (AeIMS) Research Group.)
Carole Alcock (Assistant Head, School of Information Technology and Computer Science at the University of Wollongong, Wollongong, Australia. Member of the Centre for e‐Applications Research (CeAR).)
Joan Cooper (Dean of the Faculty of Informatics at the University of Wollongong, Wollongong Australia and Director of the Centre for e‐Applications Research (CeAR).)
Lois Burgess (Lecturer, School of Information Technology and Computer Science at the University of Wollongong, Wollongong, Australia. Member of the Centre for e‐Applications Research (CeAR).)

Journal of Small Business and Enterprise Development

ISSN: 1462-6004

Publication date: 1 September 2003

Abstract

Using the Internet for electronic business has become an area of action for the Australian government. This paper presents research results from two regional areas, which indicate that while most manufacturing SMEs use e‐mail, very few are involved in electronic commerce activities. Major barriers are concern about security and privacy of transactions, cost of consultants, and lack of IT expertise of staff. Employing people with appropriate knowledge has been added to current training methods such as on‐the‐job training. Results from the two regional areas are found to be consistent. Comparisons between small and medium organisations highlight some differences.

Keywords

Citation

Lawson, R., Alcock, C., Cooper, J. and Burgess, L. (2003), "Factors affecting adoption of electronic commerce technologies by SMEs: an Australian study", Journal of Small Business and Enterprise Development, Vol. 10 No. 3, pp. 265-276. https://doi.org/10.1108/14626000310489727

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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