E‐opportunities of service sector SMEs: an Irish cross‐border study
Journal of Small Business and Enterprise Development
ISSN: 1462-6004
Article publication date: 1 September 2003
Abstract
The Internet is causing fundamental changes in the economics of service industries as new, network‐based global e‐business models emerge, where small‐ and medium‐sized enterprises (SMEs) have been identified as key users of Internet commerce. Initially the paper contextualises the research issues via a review of the theoretical opportunities afforded firms of all sizes. Correspondingly, an examination of the practical impediments from an SME perspective suggests that, among other things, there are major hurdles for SMEs going online including strategic appreciation of the dynamics of the Web and the development of capabilities for managing the information infrastructure for e‐business. To illustrate the inherent issues, the findings of empirical research are presented. Both inductive and deductive methodological approaches were employed to investigate e‐business awareness, attitudes and activities among a sample of Irish (north and south) service sector SMEs.
Keywords
Citation
Ramsey, E., Ibbotson, P., Bell, J. and Gray, B. (2003), "E‐opportunities of service sector SMEs: an Irish cross‐border study", Journal of Small Business and Enterprise Development, Vol. 10 No. 3, pp. 250-264. https://doi.org/10.1108/14626000310489709
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited