The liaison worker's tale

Abstract

Purpose

This paper aims to give insight into the role of a liaison worker.

Design/methodology/approach

This paper presents a first person account of someone in the role of Mental Health and Housing Liaison Officer.

Findings

The paper offers insight into a day in the life of a liaison worker, including information about how they work and communicate with clients and their various different situations.

Originality/value

The paper demonstrates that communication is central to delivering good and appropriate services for clients. Joint working between housing and mental health needs to become the norm, and a role such as this is the fore‐runner to what the author hopes will become part of every mental health service in the country.

Citation

Walker, J. (2011), "The liaison worker's tale", Housing, Care and Support, Vol. 14 No. 1, pp. 27-30. https://doi.org/10.1108/14608791111170265