TY  - JOUR
AB  - This article sets out to describe the approach that Caer Las has adopted to evaluating its delivery of services to vulnerable people. It attempts to capture the work undertaken to develop a service evaluation system that is congruent with the organisation's core values. It highlights the challenges and dilemmas that emerge when a route is taken which doesn't always sit comfortably with a burdensome, prescriptive regulatory framework.
VL  - 7
IS  - 4
SN  - 1460-8790
DO  - 10.1108/14608790200400030
UR  - https://doi.org/10.1108/14608790200400030
AU  - McNally Joanne
AU  - Humphreys Caroline
PY  - 2004
Y1  - 2004/01/01
TI  - Listening, learning and making change
T2  - Housing, Care and Support
PB  - Emerald Group Publishing Limited
SP  - 32
EP  - 36
Y2  - 2024/04/25
ER  -