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Meeting complex needs in social care

Jennifer Rankin (Institute for Public Policy Research (IPPR))
Sue Regan (Formerly IPPR)

Housing, Care and Support

ISSN: 1460-8790

Article publication date: 1 September 2004



Too many health and social care services are failing to meet people's complex needs. In this paper, ‘complex needs’ is presented as a framework to help understand multiple interlocking needs that span health and social issues. The concept encompasses mental health problems, combined with substance misuse and/or disability, including learning disability, as well as social exclusion. The paper outlines a strategy for promoting the well‐being and inclusion of people with complex needs. At the heart of this strategy is a new kind of delivery model: connected care centres, a type of bespoke social care service, a model which has been endorsed by the Social Exclusion Unit (SEU). In addition, the paper describes how new responses from existing services can promote better support for people with complex needs, such as a reformed commissioning process and a new ‘navigational’ role for the social care worker.


Rankin, J. and Regan, S. (2004), "Meeting complex needs in social care", Housing, Care and Support, Vol. 7 No. 3, pp. 4-8.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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