TY  - JOUR
AB  - This article describes a system for measuring performance in Edinburgh, developed across all services working with people sleeping rough. This performance framework is based on outcomes rather than processes. A single monitoring system has been developed that is used by a wide range of services. Monitoring is built around a matrix of change, mapping changes in the life circumstances of people using services. Data can be collated from all services and translated into strategic performance. Although this approach presents major challenges for all partners, it offers a major improvement in how services are monitored.
VL  - 6
IS  - 3
SN  - 1460-8790
DO  - 10.1108/14608790200300017
UR  - https://doi.org/10.1108/14608790200300017
AU  - Penny Mike
AU  - Owen Katie
PY  - 2003
Y1  - 2003/01/01
TI  - How do you measure success? A framework for measuring performance across services for people sleeping rough
T2  - Housing, Care and Support
PB  - MCB UP Ltd
SP  - 9
EP  - 17
Y2  - 2024/04/23
ER  -