This article describes a system for measuring performance in Edinburgh, developed across all services working with people sleeping rough. This performance framework is based on outcomes rather than processes. A single monitoring system has been developed that is used by a wide range of services. Monitoring is built around a matrix of change, mapping changes in the life circumstances of people using services. Data can be collated from all services and translated into strategic performance. Although this approach presents major challenges for all partners, it offers a major improvement in how services are monitored.
Penny, M. and Owen, K. (2003), "How do you measure success?
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