Housing associations' monitoring of managing agents: Managing in a changing environment

Abstract

The recent publication Framework for Performance Assessment for RSLs working with Managing Agents (Housing Corporation, 2000a) contains new guidance for registered social landlords on monitoring service quality where managing agents operate supported housing schemes. This article outlines the recommended framework and examines how it might fare in the Supporting People environment that will operate from 2003.

Citation

Wood, T. (2000), "Housing associations' monitoring of managing agents: Managing in a changing environment", Housing, Care and Support, Vol. 3 No. 4, pp. 11-15. https://doi.org/10.1108/14608790200000029