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Knowledge‐based organizations: perspectives from San Francisco Bay area companies

Michael Albert (Professor of Management at the College of Business, San Francisco State University, San Francisco, California, USA)
Thierry Picq (Professor of Management at Ecole de Management, Lyon, France)

European Journal of Innovation Management

ISSN: 1460-1060

Article publication date: 1 September 2004



Recent literature discusses problems that organizations have had with the implementation of knowledge management programs and practices to support innovation. The article discusses findings from interviews with 50 human resource executives, staff, and consultants working for 20 San Francisco Bay area companies. A key finding was the importance of culture and other supportive infrastructure to successfully implement knowledge‐based programs and practices. Additional results from the interview data are summarized. A summary of Hewlett‐Packard Lab's experience with knowledge‐based change is discussed to amplify and provide perspective to the interview findings and the reviewed literature.



Albert, M. and Picq, T. (2004), "Knowledge‐based organizations: perspectives from San Francisco Bay area companies", European Journal of Innovation Management, Vol. 7 No. 3, pp. 169-177.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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