TY  - JOUR
AB  - The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from blending telematics with public service integration in areas of complex service provision. Also uses Molina’s diamond of alignment, and Nicoll’s contextual usability conceptual approaches to analyse a case study on the introduction of smart housing in West Lothian, Scotland.
VL  - 3
IS  - 2
SN  - 1460-1060
DO  - 10.1108/14601060010322284
UR  - https://doi.org/10.1108/14601060010322284
AU  - Kinder Tony
PY  - 2000
Y1  - 2000/01/01
TI  - A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian
T2  - European Journal of Innovation Management
PB  - MCB UP Ltd
SP  - 72
EP  - 90
Y2  - 2024/04/18
ER  -