A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian
Abstract
The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from blending telematics with public service integration in areas of complex service provision. Also uses Molina’s diamond of alignment, and Nicoll’s contextual usability conceptual approaches to analyse a case study on the introduction of smart housing in West Lothian, Scotland.
Keywords
Citation
Kinder, T. (2000), "A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian", European Journal of Innovation Management, Vol. 3 No. 2, pp. 72-90. https://doi.org/10.1108/14601060010322284
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited