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A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian

Tony Kinder (Tony Kinder is Research Fellow at TechMaPP, the University of Edinburgh, UK.)

European Journal of Innovation Management

ISSN: 1460-1060

Article publication date: 1 June 2000

Abstract

The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from blending telematics with public service integration in areas of complex service provision. Also uses Molina’s diamond of alignment, and Nicoll’s contextual usability conceptual approaches to analyse a case study on the introduction of smart housing in West Lothian, Scotland.

Keywords

Citation

Kinder, T. (2000), "A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian", European Journal of Innovation Management, Vol. 3 No. 2, pp. 72-90. https://doi.org/10.1108/14601060010322284

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited