Business process re‐engineering in the public sector: A case study
Tony Proctor
(Professor in Marketing, Chester University, UK)
Louise Gray
(Senior Manager, Liverpool City Council, UK)
564
Abstract
Business process re‐engineering can be a very effective tool for introducing cost‐effective changes into an organisation to the benefit of the organisation and its customers. The article reports on the introduction of “One Stop Shops” into a UK metropolitan local government organisation commenting on the success of the venture and the problems encountered in introducing a new competency based pay structure for front office staff.
Keywords
Citation
Proctor, T. and Gray, L. (2006), "Business process re‐engineering in the public sector: A case study", EuroMed Journal of Business, Vol. 1 No. 1, pp. 84-97. https://doi.org/10.1108/14502190610750117
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited