To read the full version of this content please select one of the options below:

Taking a virtual approach to hospitality management

Training Strategies for Tomorrow

ISSN: 1369-7234

Article publication date: 1 October 2002

Abstract

The world has gone customer service crazy. Where before poor service was sometimes laughed off with a joke about national stereotypes, today’s consumers expect nothing short of the best. The Swiss Hotel Association Hotel Management School Les Roches, has been training hospitality managers since 1954 – and has a traditional of challenging convention.

Keywords

Citation

(2002), "Taking a virtual approach to hospitality management ", Training Strategies for Tomorrow, Vol. 16 No. 5, pp. 9-10. https://doi.org/10.1108/13697230210816132

Publisher

:

MCB UP Ltd

Copyright © 2002, MCB UP Limited