We live increasingly in the information age, an era that is superseding the industrial age. As working practices change, the very concept of what work involves undergoes a re‐evaluation. Competency has always, in the broadest sense of the word, involved having the knowledge, skills and ability to do certain work. However, the issue is far more complex than that. There is a need for definitions which can be reflected and articulated in the right kind of training and development (T&D).
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