Performance measurement, organizational learning and strategic alignment: an exploratory study in Thai public sector

Abstract

Purpose

This paper aims to examine the role of performance measurement in the Thai public sector. It seeks to explore the interactive use of strategic performance measurement systems (SPMS) and organizational learning as a means to achieve strategic alignment at the provincial level of government, inter‐organizational networks of public agencies.

Design/methodology/approach

Questionnaires were sent to all chief officials of the Office of Governors in Thailand. Path analysis was used to test the hypotheses.

Findings

The findings revealed significant relationships between interactive use of SPMS and organizational learning and between interactive use of SPMS and strategic alignment. The results also showed an indirect effect of interactive use of SPMS on strategic alignment through organizational learning.

Originality/value

This paper provides a considerable contribution about the use of performance measurement in inter‐organizational networks which is relatively limited in the public arena.

Citation

Srimai, S., Damsaman, N. and Bangchokdee, S. (2011), "Performance measurement, organizational learning and strategic alignment: an exploratory study in Thai public sector", Measuring Business Excellence, Vol. 15 No. 2, pp. 57-69. https://doi.org/10.1108/13683041111131628