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An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector

Doug Galwey (Chief Adviser at the Tertiary Advisory and Monitoring Unit, Tertiary Education Commission, Wellington, New Zealand)
Barry Ogilvie (Group Manager at the Tertiary Advisory and Monitoring Unit, Tertiary Education Commission, Wellington, New Zealand)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 23 March 2010

423

Abstract

Purpose

The purpose of this paper is to present the theoretical foundations and lessons learned in the development and implementation of an institutional engagement framework for monitoring and managing the Crown's ownership interests in the New Zealand tertiary education sector.

Design/methodology/approach

The core analytics and tasks comprise financial stress testing, the Baldrige assessment approach and capability benchmarking, integrated into an overall risk management system using many of the elements of Robert Simons' “Levers of Control”.

Findings

The approach has been useful in identifying institutions most at risk and requiring higher levels of direct engagement, including statutory management intervention by the Crown.

Practical implications

It is considered there are ample performance measurement tools available and that ultimately success is through system design and management of the performance management process itself, with the capability of those undertaking the activity being as equally important as those whose capability is being assessed.

Originality/value

This paper shares insights on framework design and deployment with fellow practitioners.

Keywords

Citation

Galwey, D. and Ogilvie, B. (2010), "An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector", Measuring Business Excellence, Vol. 14 No. 1, pp. 67-78. https://doi.org/10.1108/13683041011027463

Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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