TY - JOUR AB - VL - 12 IS - 3 SN - 1368-3047 DO - 10.1108/13683040810900421 UR - https://doi.org/10.1108/13683040810900421 AU - Narasimhan K. PY - 2008 Y1 - 2008/01/01 TI - ISO 9000 Quality Systems Handbook (5th ed.) T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited SP - 78 EP - 78 Y2 - 2024/09/19 ER -