TY  - JOUR
AB  - 
VL  - 12
IS  - 3
SN  - 1368-3047
DO  - 10.1108/13683040810900412
UR  - https://doi.org/10.1108/13683040810900412
AU  - Narasimhan K.
PY  - 2008
Y1  - 2008/01/01
TI  - The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)
T2  - Measuring Business Excellence
PB  - Emerald Group Publishing Limited
SP  - 76
EP  - 77
Y2  - 2024/04/24
ER  -