Implementing stakeholder management: a case study at a micro‐enterprise
Abstract
Purpose
The purpose of this paper is to explore the implications of stakeholder theory for organisational development and contribute to the knowledge of operational stakeholder management.
Design/methodology/approach
The paper presents a case study in a micro‐enterprise where data have been collected as participant observations.
Findings
Stakeholder theory suggests that to be sustainable, organisations must find a balance between different stakeholder interests. The paper presents a case study where a stakeholder model has been tested in a micro‐enterprise. Results include a revised model based on the experiences from the case. The stakeholder model has been adapted to accommodate a process approach and the PDSA‐cycle.
Practical implications
The model can be used when wanting to develop a structured management system based on stakeholder interests.
Originality/value
The paper has a vast content of originality as not as much has been written about stakeholder management from an empirical point of view as from a theoretical.
Keywords
Citation
Johansson, P. (2008), "Implementing stakeholder management: a case study at a micro‐enterprise", Measuring Business Excellence, Vol. 12 No. 3, pp. 33-41. https://doi.org/10.1108/13683040810900386
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited