Dynamic stringing: improving cross‐functional accountability
Abstract
Purpose
This article sets out to examine the common organizational problem of inadequate tracking and follow‐through of cross‐functional corrective actions and strategic objectives. Various solutions were tested to develop a “best practice” for improving the effectiveness and accountability of implementing action plans.
Design/methodology/approach
Program audits were conducted on the tracking and effectiveness of strategic objectives and corrective action plans at 24 aerospace‐related companies (e.g. Northrop, Allied Signal) in the USA.
Findings
Generally, strategic objectives and correction actions are performed adequately and on‐time within an organization's function (e.g. engineering). The adequacy of cross‐functional actions, however, was a completely different story. Typically, these actions were delayed past the “need by dates” and often failed to satisfy the internal customer's need. Several solutions were examined and “the dynamic stringing” method proved to be the most effective.
Research limitations/implications
Future studies need to focus on additional methods to insure accountability of cross‐functional requirements to include incentives.
Practical implications
This study presents the basis for a “best practice” that could help solve inefficiencies and delays in completing cross‐functional actions. The core concept of “paper and string” can easily be upgraded to computerized project management systems. The key, however, is not to lose the power of “visibility.”
Originality/value
This is the only study that has examined the chronic problem or “dirty little” secret of poor cross‐functional support in numerous organizations. The value is to managers that need to insure the accomplishment of strategic objectives and corrective actions.
Keywords
Citation
Emery, C.R. (2007), "Dynamic stringing: improving cross‐functional accountability", Measuring Business Excellence, Vol. 11 No. 2, pp. 23-31. https://doi.org/10.1108/13683040710752715
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited