Driving performance in a multi‐agency partnership using outcome measures: a case study

Abstract

Purpose

This paper aims to present the rationale for the adoption of a performance measurement approach within a partnership setting, the process followed to develop a multi‐agency performance measurement framework, the resulting model and the associated challenges and key success factors.

Design/methodology/approach

This paper used a case study approach.

Findings

This paper describes the multi‐agency outcomes‐based performance measurement model used by Children's Services Planning in Northern Ireland to monitor agreed outcomes and identifies the key success factors of developing and implementing such a model.

Research limitations/implications

Findings are limited to the analysis of the development of a performance measurement approach within a single partnership.

Originality/value

This paper has contributed to the debate on performance measurement by illustrating a paradigm shift from collecting activity data on an organization by organization basis to managing information on a multi‐agency basis using indicators based on outcomes as part of an integrated performance measurement system.

Citation

Atkinson, M. and Maxwell, V. (2007), "Driving performance in a multi‐agency partnership using outcome measures: a case study", Measuring Business Excellence, Vol. 11 No. 2, pp. 12-22. https://doi.org/10.1108/13683040710752706