TY  - JOUR
AB  - 
VL  - 10
IS  - 2
SN  - 1368-3047
DO  - 10.1108/13683040610668747
UR  - https://doi.org/10.1108/13683040610668747
AU  - Narasimhan K.
PY  - 2006
Y1  - 2006/01/01
TI  - Measuring Customer Service Effectiveness
T2  - Measuring Business Excellence
PB  - Emerald Group Publishing Limited
SP  - 112
EP  - 112
Y2  - 2024/04/25
ER  -