How do we measure the implementation of large‐scale change?

Abstract

How do you evaluate the implementation of large‐scale organizational change? As more organizations are implementing large‐scale improvement efforts, this has become a vital question for organizations. The importance of this question is underscored by the fact that the literature is filled with articles that suggest that many of these projects fail. In this paper, we provide a tool that can be used to measure the implementation of large‐scale improvement efforts and then we demonstrate how we used this tool to assess the implementation of a performance management system in the government of Botswana. We end with three benefits of using a large‐scale evaluation survey tool: (1) it provides hard data on large‐scale implementation; (2) it helps to de‐politicize situations caused by the stress of undergoing a large change; and (3) it provides management with a tool to help them understand how their organization is functioning.

Citation

Hacker, M. and Washington, M. (2004), "How do we measure the implementation of large‐scale change?", Measuring Business Excellence, Vol. 8 No. 3, pp. 52-59. https://doi.org/10.1108/13683040410555618