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Siemens’ business excellence model and sustainable development

Fang Zhao (Fang Zhao is a Lecturer at the School of Management, Business Faculty, RMIT University, Melbourne, Australia. Tel: 61‐3‐9925‐1392, Fax: 61‐3‐9925‐5960, E‐mail:

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 June 2004



This study shows that Siemens has assiduously endeavored to achieve business excellence and enhance the company’s economic value, and has made considerable efforts to address the issue of sustainable development in various ways. However, the study has also found that much is said than done and there are implementation issues and problems that deserve managers’ full attention. A series of recommendations are proposed to broadly address these issues and problems. Managers who have already embarked on, or intend to take, sustainability initiatives will find the study informative and insightful.



Zhao, F. (2004), "Siemens’ business excellence model and sustainable development", Measuring Business Excellence, Vol. 8 No. 2, pp. 55-64.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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