Implementing a Web enabled performance measurement system

Trevor Turner (Trevor Turner is a Senior Research Fellow in the Centre for Strategic Manufacturing at the University of Strathclyde in Glasgow.)

Stephen Creighton (Stephen Creighton was the Associate during the KTP program in Alcan Packaging. He now works in Campsie Spring Scotland Ltd based in Lennoxtown near Glasgow.)

Sai Nudurupati (Sai Nudurupati has recently completed his PhD at the Center and is currently working as a Research Assistant.)

Umit Bititci (Umit Bititci is the Director of the Centre and is Professor of Technology and Enterprise Management.)

Measuring Business Excellence

ISSN: 1368-3047

Publication date: 1 June 2004

Abstract

This article describes how a Web‐enabled‐performance‐measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business‐process‐based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.