Advanced search

Implementing a Web enabled performance measurement system

Trevor Turner (Trevor Turner is a Senior Research Fellow in the Centre for Strategic Manufacturing at the University of Strathclyde in Glasgow.)
Stephen Creighton (Stephen Creighton was the Associate during the KTP program in Alcan Packaging. He now works in Campsie Spring Scotland Ltd based in Lennoxtown near Glasgow.)
Sai Nudurupati (Sai Nudurupati has recently completed his PhD at the Center and is currently working as a Research Assistant.)
Umit Bititci (Umit Bititci is the Director of the Centre and is Professor of Technology and Enterprise Management.)

Measuring Business Excellence

ISSN: 1368-3047

Publication date: 1 June 2004

Abstract

This article describes how a Web‐enabled‐performance‐measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business‐process‐based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.

Keywords

Citation

Turner, T., Creighton, S., Nudurupati, S. and Bititci, U. (2004), "Implementing a Web enabled performance measurement system", Measuring Business Excellence, Vol. 8 No. 2, pp. 40-54. https://doi.org/10.1108/13683040410539427

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
Rent from Deepdyve
If you think you should have access to this content, click the button to contact our support team.
Contact us

We’re listening — tell us what you think

Join us on our journey