TY - JOUR AB - The property and casualty insurance industry has historically focused on the underwriting ratio as the primary measure of operating performance. Many dramatic changes have occurred in this industry and its operating environment over the past 30 years. These changes have dramatically decreased opportunities for underwriting profits, forcing the industry to rely more on investment returns and careful reinsurance. An alternative performance measurement system, the insurance performance measure (IPM), is presented and illustrated. The IPM integrates these other areas of operating activity into a more comprehensive measure of profitability. VL - 8 IS - 2 SN - 1368-3047 DO - 10.1108/13683040410539418 UR - https://doi.org/10.1108/13683040410539418 AU - Calandro Joseph AU - Lane Scott PY - 2004 Y1 - 2004/01/01 TI - Why the property and casualty insurance industry needs a new performance measure T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited SP - 31 EP - 39 Y2 - 2024/04/23 ER -