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Assessing teamwork development to improve organizational performance

Pavel Castka (Pavel Castka, holds a PhD in quality management and MSc in automation and robotics. He is a researcher at the University of Salford and is a member of the Salford’s COrE research group. E‐mail: pavel_castka@hotmail.com)
John M. Sharp (John Sharp directs the COrE research group at the University of Salford and is professor in organizational excellence in the School of Management. John has gained a Beng and PhD in engineering. E‐mail: j.m.sharp@salford.ac.uk)
Christopher J. Bamber (Chris Bamber holds a mechanical engineering HND, an advanced certificate in management, MSc in Quality Management and a PhD in agile manufacturing. Chris is currently managing director of a consultancy company OLC (Europe) Ltd. E‐mail: cbamber@olceurope.com)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 December 2003

7128

Abstract

This paper discusses the essential factors in teamwork development, which has been identified through action research conducted in co‐operation with UK based industries. The authors advocate how to draw on these factors for assessment of teamwork performance of organizations. Hence, the TEaM (teamwork excellence modified) model, a self‐assessment tool based on the EFQM framework is presented and discussed. This model incorporates both tangible and intangible elements of teamwork performance and provides the framework for assessment of different teams inside and/or outside of the organization.

Keywords

Citation

Castka, P., Sharp, J.M. and Bamber, C.J. (2003), "Assessing teamwork development to improve organizational performance", Measuring Business Excellence, Vol. 7 No. 4, pp. 29-36. https://doi.org/10.1108/13683040310509296

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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