TY  - JOUR
AB  - Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.
VL  - 7
IS  - 3
SN  - 1368-3047
DO  - 10.1108/13683040310496453
UR  - https://doi.org/10.1108/13683040310496453
AU  - Krause Oliver
PY  - 2003
Y1  - 2003/01/01
TI  - Beyond BSC: a process based approach to performance management
T2  - Measuring Business Excellence
PB  - MCB UP Ltd
SP  - 4
EP  - 14
Y2  - 2024/04/25
ER  -