Beyond BSC: a process based approach to performance management

Oliver Krause (Division Corporate Management, Fraunhofer‐IPK, Pascalstr 8‐9, 10587 Berlin, Germany. E‐mail: oliver.krause@ipk.fhg.de)

Measuring Business Excellence

ISSN: 1368-3047

Publication date: 1 September 2003

Abstract

Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.

Keywords

Citation

Oliver Krause (2003) "Beyond BSC: a process based approach to performance management", Measuring Business Excellence, Vol. 7 No. 3, pp. 4-14

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DOI

: https://doi.org/10.1108/13683040310496453

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

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