Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.
CitationDownload as .RIS
MCB UP Ltd
Copyright © 2003, MCB UP Limited