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The future of the Balanced Scorecard: an interview with Professor Dr Robert S. Kaplan

André A. de Waal (André A. de Waal is a partner with Holland Consulting Group, a leading consultancy firm in The Netherlands. His latest book Quest for Balance, the human element in performance management systemsis published by John Wiley and Sons (2002). André’s article The role of behavioral factors in the successful implementation and use of performance management systems received the “Highly Commended Paper Award” during the Third International Performance Measurement and Management Conference in Boston, July 2002. The article can be found on www.andredewaal.nl.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 March 2003

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Abstract

Without doubt Robert Kaplan has been, in the last decade, and continues to be the most influential thinker in the field of performance management, and his Balanced Scorecard is the most successful concept in this field. The article is a summary of an interview with Robert Kaplan, co‐author of The Balanced Scorecard, Translating Strategy into Action (Harvard Business School Press, 1996). The Balanced Scorecard, measures that drive performance (Harvard Business Review, January/February 1992) and The strategy‐focused organization, how balanced scorecard companies thrive in the new business environment (Harvard Business School Press, 2000).

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Citation

de Waal, A.A. (2003), "The future of the Balanced Scorecard: an interview with Professor Dr Robert S. Kaplan", Measuring Business Excellence, Vol. 7 No. 1, pp. 30-35. https://doi.org/10.1108/13683040310466708

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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