TY  - JOUR
AB  - Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and the objective was to reduce the number of defects to as low as 3.4 parts per million opportunities. For the effective implementation of Six Sigma projects in organisations, one must understand the critical success factors that will make the application successful. This paper presents the key ingredients, which are essential for Six Sigma implementation. These ingredients are generated from a pilot survey conducted in the UK manufacturing and service organisations.
VL  - 6
IS  - 4
SN  - 1368-3047
DO  - 10.1108/13683040210451679
UR  - https://doi.org/10.1108/13683040210451679
AU  - Antony Jiju
AU  - Banuelas Ricardo
PY  - 2002
Y1  - 2002/01/01
TI  - Key ingredients for the effective implementation of Six Sigma program
T2  - Measuring Business Excellence
PB  - MCB UP Ltd
SP  - 20
EP  - 27
Y2  - 2024/05/11
ER  -