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Trends in EFQM criterion weights; the case of Denmark 1998‐2001

Jacob K. Eskildsen (Jacob K. Eskildsen is Assistant Professor, PhD, at The Aarhus School of Business. He is the author of several articles in Measuring Business Excellence, Total Quality Management and International Journal of Quality and Reliability Management. He is also a member of the project groups: “The Danish customer satisfaction index” and “The Danish excellence index”.)
Kai Kristensen (Kai Kristensen is Professor of Applied Statistics in the Department of Information Science at The Aarhus School of Business, Aarhus, Denmark, where he lectures in Quality Management and Performance Measurement. He has had a parallel career in both business and academia and he has played a leading role in the quality movement in the Nordic countries. He is one of the founding fathers of EPSI Rating (European Customer Satisfaction Index and The Nordic Employee Index) and he is Research Director of The International Foundation for Customer Focus (IFCF). He is also a board member of the Scandinavian Academy of Management.)
Hans Jørn Juhl (Hans Jørn Juhl is Professor of Business Performance Management at the Department of Information Science, The Aarhus School of Business, Denmark. His research area lies primarily within applied statistics in marketing with the objective to try to measure the marketing position of the company.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 June 2002

1123

Abstract

This paper examines the criterion weights of the EFQM excellence model. More and more research indicates that the official criterion weights from EFQM do not correspond with the way companies are working. This, of course, raises the question whether or not it makes any sense to compare companies according to an arbitrary weight structure, which has never been empirically tested? In this paper the criterion weights are estimated through the use of a factor scores regression based on confirmatory factor analysis of a number of bootstrapped samples. This estimation procedure is applied on data collected among Danish companies which responded to a self‐assessment questionnaire covering the EFQM excellence model in each of the years 1998‐2001. The overall conclusions are that the allocation of weights is fairly stable for most of the criteria except for one. The weight allocated to “People results” is significantly lower in 2001 than in 1999 and 1998.

Keywords

Citation

Eskildsen, J.K., Kristensen, K. and Jørn Juhl, H. (2002), "Trends in EFQM criterion weights; the case of Denmark 1998‐2001", Measuring Business Excellence, Vol. 6 No. 2, pp. 22-28. https://doi.org/10.1108/13683040210431437

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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