TY  - JOUR
AB  - This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a large professional services organization. Data were collected from 999 managers and professional field staff using anonymous questionnaires. LISREL analysis showed considerable support for the research model. Quality of supervision had direct effects on barriers to service (negative) and supports for service, job satisfaction and quality of products and services (all positive). In addition, quality of supervision had indirect effects on job satisfaction and quality of products and services through both barriers and supports for service.
VL  - 5
IS  - 4
SN  - 1368-3047
DO  - 10.1108/13683040110411269
UR  - https://doi.org/10.1108/13683040110411269
AU  - Burke Ronald J.
PY  - 2001
Y1  - 2001/01/01
TI  - Supervision and service quality
T2  - Measuring Business Excellence
PB  - MCB UP Ltd
SP  - 28
EP  - 31
Y2  - 2024/04/26
ER  -