Measuring critical factors of tqm
Jaideep Motwani
(Jaideep G. Motwani is Chair, Department of Management at Seidman School of Business, Grand Valley State University. He has written more than 100 articles in the areas of competitive strategies, inventory management, technology management, quality management, and health care management. These articles appear in journals such as IEEE Transactions on Engineering Management, Operations Research, Omega, Journal of Operational Research Society, European Journal of Operational Research, Expert Systems with Applications, International Journal of Operations and Production Management, International Journal of Production Research, among others. Dr Motwani also serves as a consultant, trainer, and facilitator for a number of corporations and institutions in the areas of total quality management, project management, and customer service.)
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Abstract
What are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for TQM success. Seven critical factors and 45 supporting performance measures are proposed in this study. A possible sequence for implementation of these factors is also presented.
Keywords
Citation
Motwani, J. (2001), "Measuring critical factors of tqm", Measuring Business Excellence, Vol. 5 No. 2, pp. 27-30. https://doi.org/10.1108/13683040110397284
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited