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Six sigma seen as a methodology for total quality management

Bengt Klefsjö (Bengt Klefsjö is Professor of Quality Technology and Management and Head of the Division of Quality Technology and Statistics at Luleå University of Technology in Sweden. He has published about 75 scientific articles and is co‐author of 18 published books in mathematics, statistics and quality technology and management. He has been a member of the jury of the Swedish Quality Award all the time since the start in 1992 and is also a member of the scientific board of SIQ, the Swedish Institute for Quality. E‐mail: Bengt.Klefsjo@ies.luth.se)
Håkan Wiklund (Håkan Wiklund is Professor of Quality Technology at the Division of Quality Technology and Statistics at Luleå University of Technology in Sweden. He also works at Mid Sweden University, Sweden. He is author of about 75 papers in international journals and conference proceedings. He is leader of several research projects in the fields of manufacturing process control, process management and product development. E‐mail: Hakan.Wiklund@ter.mh.se)
Rick L. Edgeman (Rick Edgeman is Professor and Director of the SABER Institute for Self‐Assessment and Business Excellence Research at Colorado State University and Executive Director of MAAOE, the Multinational Alliance for the Advancement of Organisational Excellence. Quality Progress identified Rick as one of “21 Voices of Quality for the 21st Century” in its January 2000 issue. He has authored more than 100 articles and has also served as a Visiting Professor in the Quality and Innovation Research Group the Aarhus School of Business in Denmark and in the Division of Quality Technology and Statistics at the Luleå University of Technology in Sweden. E‐mail: Rick.Edgeman@colostate.edu)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 March 2001

12843

Abstract

Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management – a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.

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Citation

Klefsjö, B., Wiklund, H. and Edgeman, R.L. (2001), "Six sigma seen as a methodology for total quality management", Measuring Business Excellence, Vol. 5 No. 1, pp. 31-35. https://doi.org/10.1108/13683040110385809

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MCB UP Ltd

Copyright © 2001, MCB UP Limited

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