TY  - JOUR
AB  - This article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the traditional measurement frameworks being used by organisations today. The Performance Prism, with its comprehensive stakeholder orientation, encourages executives to consider the wants and needs of all the organisation’s stakeholders, rather than a subset, as well as the associated strategies, processes and capabilities. DHL’s board for the UK have used this framework to re‐engineer their corporate measurement and reporting system and the article explains DHL and other firms’ experiences with the Performance Prism.
VL  - 5
IS  - 2
SN  - 1368-3047
DO  - 10.1108/13683040110385142
UR  - https://doi.org/10.1108/13683040110385142
AU  - Neely Andy
AU  - Adams Chris
AU  - Crowe Paul
PY  - 2001
Y1  - 2001/01/01
TI  - The performance prism in practice
T2  - Measuring Business Excellence
PB  - MCB UP Ltd
SP  - 6
EP  - 13
Y2  - 2024/04/23
ER  -