Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010318263. When citing the article, please cite: Darren McCabe, David Knights, (2000), “The human face of re-engineering in financial services”, Managing Service Quality: An International Journal, Vol. 10 Iss: 2, pp. 74 - 78.

Citation

(2000), "Erratum", Measuring Business Excellence, Vol. 4 No. 3, pp. 42-45. https://doi.org/10.1108/13683040010378727