Was W. Edwards Deming wrong?
H. James Harrington
(At the time of writing this article H. James Harrington was an International Quality Advisor based at Ernst & Young LLP, San Jose, California, USA. He is now the CEO of Systemcorp located in Saint Laurent, Quebec, Canada and Los Gatos, California, USA)
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Abstract
Performance evaluations (appraisals) have been blamed for everything from team destruction to personal demoralization. The problem is not the concept of performance evaluation but the way they have been implemented. This technical report provides a sound path to effect constructive appraisals.
Keywords
Citation
Harrington, H.J. (2000), "Was W. Edwards Deming wrong?", Measuring Business Excellence, Vol. 4 No. 3, pp. 35-41. https://doi.org/10.1108/13683040010377827
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited