Quality is dead in Europe – long live excellence ‐ true or false?
B.G. Dale
(B.G. Dale is based at Manchester School of Management, UMIST, UK.)
M. Zairi
(M. Zairi is based at the European Centre for TQM, University of Bradford, UK.)
A. Van der Wiele
(A. Van der Wiele is based at the Department of Business and Faculty of Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands)
A.R.T. Williams
(A.R.T. Williams is based at the Department of Business and Faculty of Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands)
3003
Abstract
This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.
Keywords
Citation
Dale, B.G., Zairi, M., Van der Wiele, A. and Williams, A.R.T. (2000), "Quality is dead in Europe – long live excellence ‐ true or false?", Measuring Business Excellence, Vol. 4 No. 3, pp. 4-10. https://doi.org/10.1108/13683040010377737
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited