Advanced
search

To read this content please select one of the options below:

Benchmarking excellence

Kai Kristensen (Kai Kristensen is full professor of applied statistics at the Aarhus School of Business. He is the author of several books and more than 100 articles in Scandinavian and international journals. He is co‐founder of the Danish Quality Award and he serves on the prize committee for both the Danish Quality Award and the Public Sector Quality Award. E‐mail: kak@asb.dk)
Hans Jørn Juhl (Hans Jørn Juhl is associate professor of applied statistics at the Aarhus School of Business. He is the author of several articles in Total Quality Management, International Journal of Quality and Reliability Management and The TQM Magazine. He is a member of the benchmarking committee for the Danish Quality Award and is a member of the project group: “European Customer Satisfaction Index”. E‐mail: hjj@asb.dk Jacob Eskildsen is assistant professor of quality management at The Aarhus School of Business. He has worked as a quality manager in industry and is currently working on a PhD thesis on The EFQM Excellence Model. E‐mail: jke@asb.dk)
Jacob Eskildsen (Jacob Eskildsen is assistant professor of quality management at The Aarhus School of Business. He has worked as a quality manager in industry and is currently working on a PhD thesis on The EFQM Excellence Model. E‐mail: jke@asb.dk)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 March 2001

2237

Abstract

A measurement system for business excellence is introduced. In what follows the development of this index is described and the first results obtained in Denmark in 1998, 1999 and 2000 are shown. Data and results from a similar study done in Sweden in year 2000 are also described. The presentation includes a discussion of the stability of the model across years for a given country and a discussion of the stability of the model across the two nations represented by Denmark and Sweden. Information about actual financial results for the companies is included and the paper discusses the possibility of using results from the Business Excellence Model as a proxy for actual financial results in Sweden and Denmark.

Keywords

Citation

Kristensen, K., Jørn Juhl, H. and Eskildsen, J. (2001), "Benchmarking excellence", Measuring Business Excellence, Vol. 5 No. 1, pp. 19-24. https://doi.org/10.1108/13683040010362256

Publisher

:

MCB UP Ltd

Copyright © 2001, MCB UP Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey