What future knowledge management users may expect

Karl M. Wiig (Karl M. Wiig is Chairman of Knowledge Research Institute, Inc, Arlington, Texas, USA)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 June 1999

Abstract

Globalization has placed businesses everywhere in new and different competitive situations where knowledgeable, effective behavior has come to provide the competitive edge. Enterprises have turned to explicit and systematic knowledge management (KM) to develop the intellectual capital needed to succeed. Further developments are expected to provide considerable benefits resulting from changes in the workplace and in management and operational practices. Changes will partly come from information technology and artificial intelligence developments. However, more important changes are expected in people‐centric practices to build, apply, and deploy knowledge and understanding for support of innovative and effective knowledge‐intensive work. Much remains to be done. Next generation KM methods will still be crude. Our understanding of knowledge and how people use it to work has a long way to go. We need a“theory of knowledge” and perhaps a new theory of the firm to create a solid foundation for future KM. Still, users can expect significant benefits from KM as it develops over the next decades.

Keywords

Citation

Karl M. Wiig (1999) "What future knowledge management users may expect", Journal of Knowledge Management, Vol. 3 No. 2, pp. 155-166

Download as .RIS

DOI

: https://doi.org/10.1108/13673279910275611

Publisher

:

MCB UP Ltd

Copyright © 1999, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.