Structuring knowledge transfer from experts to newcomers

Widad Guechtouli (Based at IPAG LAB, Paris, France)
Juliette Rouchier (Based at GREQAM (UMR CNRS 7316, AMSE), Marseille, France)
Magali Orillard (Based at GREQAM (UMR CNRS 7316, AMSE), Aix‐en‐Provence, France)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 15 February 2013

Abstract

Purpose

The purpose of this paper is to focus on the process of knowledge transfer within social networks composed of a pool of experts, and newcomers whose aim is primarily to acquire new knowledge, such as communities of practice. The authors wish to understand which communication system and which information about others' knowledge should be provided to get to a better diffusion of knowledge.

Design/methodology/approach

Agent‐based models and social network analysis are used and many simulations are run, in which communication mode and information about others' knowledge are varied.

Findings

Results emphasize the part played by newcomers in the process of direct knowledge transfer. They constitute additional sources of knowledge and act as intermediaries. Results also show that in a process of indirect transfer of knowledge, they have only little influence on the process of individual learning. These results enable the authors to formulate some recommendations to facilitate knowledge transfer within a knowledge intensive community. Non‐hierarchical structures of communication should be preferred and the participation of newcomers in the activities of the community fully encouraged.

Originality/value

This paper combines agent‐based modelling and social networks analysis to investigate the field of knowledge transfer and enables the identification of the key elements in the process of knowledge diffusion within a community of practice. It thus provides some solution to eventual congestion problems in the access to the knowledge held within the community.

Keywords

Citation

Guechtouli, W., Rouchier, J. and Orillard, M. (2013), "Structuring knowledge transfer from experts to newcomers", Journal of Knowledge Management, Vol. 17 No. 1, pp. 47-68. https://doi.org/10.1108/13673271311300741

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.