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Customer knowledge enabled innovation capability: proposing a measurement scale

Wafa Belkahla (Based at the Institut Supérieur de Gestion (ISG), University of Tunis, Tunis, Tunisia)
and
Abdelfattah Triki (Based at the Institut Supérieur de Gestion (ISG), University of Tunis, Tunis, Tunisia)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 19 July 2011

Abstract

Purpose

The present paper aims to propose a measurement scale of the customer knowledge enabled innovation (CKEI) capability.

Design/methodology/approach

Data were generated on the basis of in‐depth interviews with managers and was analysed using the “Sphinx” software.

Findings

A pool of 60 items is proposed for the eventual measurement of the CKEI capability.

Research limitations/implications

The proposed measurement scale is still raw. Further research is needed in order to test its psychometric features as well as to validate its relevance into a general model of customer knowledge management and innovation.

Practical implications

Organizations need to measure the degree to which they are endowed with the capability of managing effectively customer knowledge in order to foster innovation. The CKEI scale is considered as a barometer allowing organizations to evaluate to what extent they are endowed with the capacity of co‐creating value with their customers. The proposed CKEI scale is believed to provide managers with the opportunity to regularly monitor their innovative capability and be close to their customers.

Originality/value

The CKEI capability is proposed as a new construct focusing on integrating both innovation and knowledge‐based capabilities literatures. The CKEI measurement scale is believed to extend these literatures and to add knowledge to these areas of research..

Keywords

Citation

Belkahla, W. and Triki, A. (2011), "Customer knowledge enabled innovation capability: proposing a measurement scale", Journal of Knowledge Management, Vol. 15 No. 4, pp. 648-674. https://doi.org/10.1108/13673271111152009

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited